FAAA Officials
Our Elected Officials are all working cabin crew, so we understand the conditions that our members work under as we work under them too. We have a team of dedicated full time industrial and administrative staff who are well versed in the needs of crew. Our industry runs 24/7, so we have a manned 24-hour emergency phone for our members to access industrial advice. We also have Facebook groups for all our workgroups that is regularly monitored.
We are continually innovating and looking for new ways to be accessible to our members in our global working environment. Knowledge is power and knowing your rights and working conditions is the key to protecting yourself. The FAAA is not only industrial protection, but also a valuable resource for your career growth. The FAAA is THE Flight Attendant’s Union and joining the FAAA is the first step to take in your working life as a flight attendant. Membership will provide you with support throughout your aviation career.
Industrial Support
The FAAA has a skilled and experienced team of industrial officers who, together with FAAA representatives, are equipped to handle any dispute, breach, or issue related to the enterprise agreement.
As a member of the FAAA, you can be confident that you’re never alone when facing workplace challenges or advocating for fairer conditions.
Legal Assistance
Workers compensation, unfair dismissal, and disciplinary hearings are complex and serious matters that require specialised knowledge and experience. The FAAA’s legal team is here to support members with issues involving state or federal law, ensuring they have expert guidance when they need it most. At its core, it’s about looking after one another in our workplace.
Occupational Health and Safety
Your safety and wellbeing at work are paramount — you deserve to come home each day safe and healthy. The FAAA actively monitors and enforces safety standards through a range of mechanisms, including safety committees and provisions within the Enterprise Agreement (EBA).
If you ever need assistance, the FAAA helpline is available during office hours, and for urgent matters, our dedicated 24/7 emergency line ensures support is always within reach.
Negotiating Terms of Employment
The relationship between employees and employers is fundamental in any workplace. For us, this relationship is governed by the Enterprise Bargaining Agreement (EBA), which provides vital protections such as guaranteed pay, safety standards, and leave entitlements.
A strong EBA not only safeguards employees but also supports the company’s growth, creating more jobs along the way. The FAAA negotiates EBAs on behalf of Australian-based cabin crew, with a highly experienced team skilled in industrial negotiations.
Run by flight attendants, for flight attendants — we understand the industry because we live it.
Member Benefits
As a strong union, the FAAA leverages its collective strength to secure discounts and savings on a range of products and services for members. Explore the benefits and see how much you could save.
General Advice
The FAAA is here to answer your industrial queries. Employment agreements and company policies are often complex documents that outline your rights, responsibilities, and workplace procedures. Understanding these is essential to being a safe, productive, and respected employee.
Each year, the FAAA responds to thousands of member enquiries covering a wide range of topics, including rosters, training, duty hours, leave entitlements, superannuation, transportation, allowances, pay protection, accommodation, and crew rest provisions.
The role of a flight attendant is both unique and vital to the aviation industry — and the FAAA remains the only professional organisation solely dedicated to advancing the interests of cabin crew.